Quality

Whatever your business, you'll be aware of the need to provide a quality product and service to meet the expectations of your customers. The implementation of an effective quality management system (QMS) offers a clearly structured, systematic approach to improving the customer experience – so helping you meet organisational aims and objectives.

ISO 9001:2015 is the International standard that promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system. The standard makes use of the Plan-Do-Check-Act (PDCA) methodology in order to enhance customer satisfaction by meeting customer requirements.

IMS provides a proven and practical approach to quality management system consultancy. We offer a cost effective and experienced service that has ensured 100% successful certification to existing clients.

ISO 9001:2015 Quality Management Systems was published in September 2015 and follows the new High Level Structure for all standards. Annex SL of ISO/IEC Directives Part 1.

4 Context of the organisation

4.1 Understanding the organisation and its context

4.2 Understanding the needs and expectations of interested parties

4.3 Determining the scope of the quality management system

4.4 Quality management system

5 Leadership

5.1 Leadershipand commitment

5.2 Policy

5.3 Organisational roles, responsibilities and authorities

6 Planning

6.1 Actions to address risks and opportunities

6.2 Quality objectives and planning to achieve them